IDD (International Direct Dialing) format: The supported formats are:Į.164 number format: Uncheck the International Dialing Format check box to use another dial number format. The International Dialing Format is checked, and the default value is +1.
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Select the Country Code from the drop-down and enter only the Phone Number. Dial numbers are validated based on the country code. You can also enter a countryĬode or country name to filter the list. Choose the country code based on your geographical location from the drop-down list. The sign in options – Dial Number, Extension, and Desktop are displayed based on the provisioning options set by the administrator for your organization.Ĭheck the International Dialing Format check box. By default, the Dial Number radio button is selected. In the Dial Number/Extension/Desktop section, enter a phone number for inbound and outdial calls. In this scenario, skip step 4 and step 5. The Dial Number and Extension fields are read-only. If your administrator restricts the DN to the default DN, you cannot edit the prepopulated DN when signing in to the Agent Desktop. If your administrator configures the default Dial Number (DN), the default DN is prepopulated in the Dial Number and Extension fields. To retrieve a forgotten password, click Forgot Password, and enter the six-digit confirmation code sent to your email address.
The Station Credentials dialog box appears. To change the selected email address, press Alt + Left arrow (Windows) or Command + Left arrow (Mac) keyboard shortcuts. In the address bar of your browser, enter the URL provided by your administrator. When you reload the browser, the banner is removed, and all features are available on the Agent Desktop.Įnsure that your phone is ready to receive calls. When your administrator resolves the issue, you must reload your Agent Desktop web page. If there are issues with the network or API (Application Programming Interface).īrowser Reload: If you cannot restore your session due to a connection failure, session expiry, or local storage issues, reloadīanner: A message appears as a banner at the top of the Agent Desktop informing you that some features are not available. If the tenant, profile, skill, or agent permissions and settings aren't configured. If the dial number is invalid, not registered, or already used by another user. You from signing in to the Agent Desktop: Sign In Issues: You must contact your administrator to resolve any sign-in related issues. If you click Continue while you are on a call, the Interaction Control pane takes 4–5 seconds to load. Click Continue in the prompt message to sign in to the Agent Desktop in that browser window. If you sign in to multiple instances of the Agent Desktop, and switch between browsers or tabs to access the Agent Desktop, a prompt message is displayed. Multiple Sign In: You cannot access the Agent Desktop from multiple browsers or multiple tabs of the same browser window. When using the Agent Desktop, remember these points:
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